Resource & Benefits Connex Inc.

Teledoc

When one considers the many implications that come with caring for yourself as an independent contractor and those who work alongside of you, the message is clear: Your well-being strategy should be an integral part of your business strategy.

​Amplifying holistic well-being — meaning financial, mental and physical health drives immediate and sustainable results. Not only can the benefits discussed on this page help you maintain work life balance but Independent Contractors that work proactively to shape a more holistic benefit package for themselves and their family find themselves ahead of the competition.

ABOUT TELEDOC

73% of Americans have trouble receiving timely medical care without having to visit the emergency room. Save time and money with 24/7 access to a doctor by phone or online anytime, either at home or on the road with a $0 visit fee for general medical issues. Doctors offer a diagnosis, treatment options and prescription, if medically necessary. By using Teladoc instead of going to an urgent care clinic or ER, members cut unnecessary out-of-pocket costs and time wasted in crowded waiting rooms.

Teledoc Services

How It Works

Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections

 

* 10 minute average doctor response time

* Includes spouse and dependents — from children to seniors

* US. Board-certified doctors with an average of 20 years of practice experience

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* Registered dietitians help members develop personalized eating plans or manage health conditions like diabetes or high blood pressure

  • * $59 per consultation

* Upload images for a quick, convenient, and discreet treatment plan within two business days for skin conditions such as rash, acne, psoriasis, suspicious moles, and more

 

* $75 per consult, plus one follow-up question

How It Works

* Call to speak with a counselor and schedule your first counseling session when appropriate
 
* The initial call includes appointment scheduling, benefits education, evaluation and assessment
 
* Counselors also assist with referrals to community resources or information about behavioral health benefits within insurance plans
Does Counseling Services provide long-term counseling?
No. Counseling Services provides short-term counseling only.
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Will I be charged when using Counseling Services?
No. All included sessions are free of charge.
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How many sessions are included?
Counseling Services provides you and each of your legal dependents with up to six phone sessions per issue per year.
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Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.
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How long are the sessions?
The average length of each phone session is 45-50 minutes.
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Will I speak with a qualified counselor?
Yes. Counseling Services provides access to experienced, master’s degree-level professional counselors.
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Can this service assist someone in crisis?
Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.
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What if I need help beyond the scope of Counseling Services?
Counselors will refer you to the right resources for your problem if needed. The cost of these services are not included in this benefit.
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Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as a child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.
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Counseling services are not available for minors 13 and under.

How It Works

* Members can call Monday to Friday, 9:00 a.m. to 10:00 p.m. CST to speak with a Personal Health Advocate, or speak to a registered nurse 24/7
* Members log on through the mobile app or web portal and select Health Advocate™ Solutions to access general health information
* Members may need to submit a signed General Authorization Form before an advocate can work on their behalf
What are the typical issues that Health Advocacy handles?
Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services outside traditional healthcare coverage.
How do I use this benefit?
Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.
Who will I speak with when I call?
Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists. They have several years of experience working in healthcare-related jobs and are screened to ensure that they have excellent personal communication skills and the necessary professional credentials.

Health Advocate is not a replacement for health insurance coverage, nor do we provide medical care or recommend treatment. But we can assist members by providing a range of services, helping meet healthcare needs and working through issues with healthcare professionals and insurance companies. Health Advocate can be blended with PPO networks. NurseLine is not intended to be used in the event of life-threatening emergencies.